General FAQ'S
How can I place an order?
To place an order, simply browse our website and select the watch you'd like to purchase. Add it to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), net banking, and digital wallets (such as Paytm and Google Pay). We also offer cash on delivery (COD) in select areas.
Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you'll be able to select your country for shipping. Please note that additional customs duties and taxes may apply, which are the responsibility of the buyer.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen. Generally, domestic orders within India are delivered within 3-7 business days. For international orders, delivery times can range from 7-21 business days, depending on the destination.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the watch within 30 days of delivery for a full refund or exchange. Please ensure that the product is in its original condition with all packaging and tags intact.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to track your order on our website or through the courier company's website.
Are your watches water-resistant?
Yes, most of our watches are water-resistant. However, the level of water resistance may vary depending on the model. We recommend checking the product description or contacting our customer support team for specific details about each watch's water resistance capabilities.
Do your watches come with a warranty?
Yes, all our watches come with a manufacturer's warranty. The warranty period may vary depending on the model and is mentioned in the product description. The warranty covers manufacturing defects but does not cover damages caused by misuse or normal wear and tear.
How can I contact your customer support team?
You can reach our customer support team by visiting our "Contact Us" page on the website. We offer multiple contact options, including email, phone, and live chat. Our support team is available during business hours and will be happy to assist you with any queries or concerns.
Do you offer customization or engraving services?
At the moment, we do not offer customization or engraving services for our watches. However, we continually assess customer needs and may introduce such services in the future. Please check our website for any updates or subscribe to our newsletter to stay informed about new offerings.